New Patient Guide
Effective communication and meaningful connection are at the heart of every successful healthcare initiative. Below please find a wealth of descriptive resources on what to expect from your first visit to Wellspring Health.
Below we have THE BASICS, then a more comprehensive area with all THE DETAILS, and finally some CHECKLISTS & REMINDERS.
Our mission is to provide a simple yet comprehensive process and create a safe and healing space for your care.
We also have a comprehensive FAQ.
We are always available via phone or email, and you can also reach us via our New Patient Information Form.
The Basics
Step 1 - Scheduling
-Schedule Your Complimentary Consultation
-Receive Your Email Confirmation
-Complete Your Patient Intake Form
Step 2 - Consultation
- Arrival, Check-in & Tea
-15 Minute Consultation
-Insurance Benefits Check
-Personalized Treatment Plan
-Plan Approval, Payment & First Treatment.
Step 3 - Treatment
-Get Comfortable
-Get Care
Step 4 - Post-Treatment & Follow-up Visits
-Payment & Scheduling
-Take It Easy
-Keep In Contact
-Repeat
The Details
Step One - Scheduling
FIRST CONTACT: Call, Email, or complete our Patient Information Form, and a Patient Coordinator from Wellspring will call to schedule your complimentary new patient consultation.
EMAIL CONFIRMATION & INTAKE FORM: After scheduling your appointment, you’ll receive an email confirmation with a link to complete the required Patient Intake Form.
NOTE: Completing the Intake Form is a legal requirement. We cannot provide consultation or treatment without it. If you are unable to complete it electronically prior to your appointment, please arrive 10 minutes early so you can complete it on-site before your scheduled time.
Step Two - Check-in & Consultation
PRE-CONSULTATION: Prior to your appointment, you should receive an email confirming your complimentary consultation along with a link to complete the Required Patient Intake Form. If not please, CONTACT US.
CHECK-IN: Upon arrival, please check in at our front desk with one of our Patient Coordinators. You’ll have an opportunity to hang up your belongings or keep them with you, and relax in our sun-drenched reception area, where you can enjoy a cup of our signature herbal tea or water. Feel free to use the restrooms if needed. Dr. Manges will be notified of your arrival and will personally greet you at your scheduled time to escort you to a treatment room. If requested, we can also check your insurance benefits during your consultation so you will have a clear understanding of your overage by the end of the appointment. INSURANCE QUESTIONS?
CONSULTATION: Your 15-minute consultation will be a private opportunity to review your intake form and discuss your health goals. During this time we will ask you about your primary medical concerns, and review your health history— this may include assessments like checking your pulse, observing your tongue, and palpating specific channels and points. We encourage you to ask questions. ACUPUNCTURE QUESTIONS?
PERSONALIZED TREATMENT PLAN: After your consultation, Kirsten will present you with your personalized treatment plan, including details on your insurance coverage. If you are satisfied with the plan and have the time, you may begin your treatment that same day. Alternatively, you can work with one of our Patient Coordinators to schedule your first session for a future date. BOOK NOW.
Step Three - Treatment
YOUR FIRST TREATMENT: Your first treatment will begin immediately after your initial consultation or at a later scheduled time, based on your preference.
PAYMENT: Upon acceptance of your treatment plan we will charge you for your plan and commence treatment. We accept all major credit cards, FSA/HSA cards, checks, and cash.
TREATMENT ROOMS: Whether starting right away or at a future appointment, you’ll enjoy the serene atmosphere of our private, light-filled treatment rooms, complete with relaxing music and imported ergonomic tables. VIEW PHOTOS & VIDEOS OF CLINIC
TREATMENT DURATION: Each treatment session typically lasts about 40 minutes.
BEGINNING: Based on your treatment protocol, your session may start with Acupuncture or include a variety of adjunct therapies, such as Foot Soak Therapy, ATP Resonance, Low-Level Light Therapy, Cupping, Gua Sha, Moxabustion, Herbal Medicine, or a combination of these modalities.
ACUPUNCTURE: Acupuncture needles are usually placed on your arms and legs below the elbows and knees but may also be applied to other areas such as the ears, head, back, or abdomen. All needles are sterile, non-toxic, and single-use.
Although the sensation of needle placement is often painless, some points may cause mild discomfort, such as a pinching, dull ache, or a gentle tingling sensation similar to mild electricity. We strive to ensure your comfort, but please let us know immediately if you experience any discomfort so we can make adjustments.
After the needles are applied, most patients enter a deep state of relaxation, with many even drifting off to sleep.
COMPLETING YOUR TREATMENT: We monitor your treatment time closely, and when the session is complete, we will quietly remove the needles, giving you a few moments to rest and gather yourself. If you have any questions or concerns, please don’t hesitate to let us know. CONTACT US
Step Four - Post-Treatment
POST TREATMENT: Take your time getting up after your session. You may feel a range of sensations—from energized and rejuvenated to calm, relaxed, or even a bit foggy or tired. All of these responses are completely normal. Feel free to sit in our sunlit reception area, enjoy another cup of tea or water, and use the restrooms as needed.
SCHEDULING: You can schedule your follow-up appointments at this time if desired.
AFTER TREATMENT: If possible, we recommend taking it easy for the rest of the day and avoiding any strenuous exercise or alcoholic beverages. You may feel perfectly normal or notice some mild physical or emotional responses following your treatment. We are always here for you if you have any questions or concerns. Please don’t hesitate to CONTACT US
Step Five - Follow-up Visits
FOLLOW-UP APPOINTMENTS: Your follow-up appointments will follow a similar flow to your first visit. We’ll check in on how you’re feeling, make any necessary adjustments to your treatment plan, and review the session’s objectives before starting.
SCHEDULING, CANCELATIONS, RE-SCHEDULING & PAYMENT: We will work with you via phone, email, and our online booking portal for your ongoing treatment plans. Please feel free to check out our PRICING, PAYMENT & CANCELATION POLICY for more details.
Checklist / Reminders
FIRST CONTACT
Call, email, or complete the New Patient Form, and a Patient Coordinator will get in touch to schedule your complimentary consultation.
BEFORE YOUR APPOINTMENT:
Look for an email with appointment confirmation and a link to complete the Patient Intake form.
Complete the Patient Intake form. If you can’t complete it electronically, please arrive 10 minutes early to complete it on-site.
Didn’t receive an email? Contact Us.
DAY OF YOUR APPOINTMENT
Wear comfortable clothes.
Eat light.
Check-in at the desk. Relax and enjoy a cup of tea.
Dr. Manges will greet and escort you to a treatment room.
CONSULTATION
Review your intake form with Kirsten.
Discuss primary health goals and concerns
Ask questions.
PERSONALIZED TREATMENT PLAN
Review treatment plan with Kirsten.
Review your insurance benefits with Kirsten.
Decide if the treatment plan is right for you.
Approve treatment plan, make payment, and receive first treatment or.
Consider treatment plan and call to schedule your first treatment.
TREATMENT SESSIONS
Sessions last approximately 40 minutes.
Settle in and relax.
Please keep communication open and use call buttons when necessary.
You will be closely monitored and cared for.
Take your time getting up.
AFTER TREATMENTS
Take a moment to rest and rejuvenate.
Schedule future treatments with the front desk.
Avoid strenuous exercise and alcoholic beverages.
Get in touch if you have concerns or questions.